Receptionist

About the role

The Receptionist provides both front‑desk and administrative support to the Resident Office (RO) in Cairo, ensuring smooth daily operations. Split evenly between reception duties and clerical tasks, the role serves as the first point of contact for visitors, callers and staff while assisting bankers and other RO personnel.

Key responsibilities

• Answer and screen incoming telephone calls, forward to appropriate staff and take messages.
• Greet visitors, determine purpose of visit, log entries, issue passes and escort to relevant personnel.
• Provide directions, address information and respond to general enquiries in person, by phone or email.
• Prepare meeting rooms with equipment, refreshments and presentation materials as required.
• Arrange couriers, sort and process mail, scan, copy and distribute documents.
• Maintain electronic appointment diary (MS Outlook) and schedule conference room bookings.
• Coordinate driver schedules, arrange transportation for EBRD visitors and assist with visa arrangements.
• Support bankers with ad‑hoc administrative tasks, maintain staff whereabouts schedule and forward RO email to appropriate recipients.
• Assist with archive filing, ITC duties and other secretarial backup as needed.

Required profile

• Minimum secondary education; university education preferred.
• Previous experience in a receptionist or secretarial role.
• Familiarity with standard office equipment and procedures.

Required skills

• Proficiency in MS Outlook for calendar and email management.