Reservation Coordinator

About the role

We are looking for a detail‑oriented Reservation Coordinator to join MTS Globe’s reservation operations team. You will ensure hotel booking vouchers are processed accurately and on time, supporting our network of over 10,000 hotels and millions of overnight stays each year.

Key responsibilities

• Send booking vouchers to hotels promptly and load offline bookings into the TK reservation system.
• Process amendments, cancellations, turn‑aways and special requests, and confirm offline bookings with hotels.
• Load extras, supplements and special services, and coordinate with hotels and internal teams to avoid overbooking.
• Monitor quality and risk by ensuring compliance with reservation procedures and correcting errors early.
• Communicate daily with the Reservation Supervisor, Reservation Manager and Inventory Management, responding to inquiries via email, phone and internal tools.
• Support cross‑department collaboration by providing reliable data and insights.

Required profile

• Bachelor’s degree in Tourism & Hospitality, Business Administration or a related field.
• 0–2 years of experience in controlling, reporting, data analysis or a similar role.
• Strong English communication skills (B1‑B2 level); additional languages are a plus.

Required skills

• Proficiency with the TK reservation system (preferred).
• Microsoft Excel.
• Microsoft Outlook.
• Email, phone and WhatsApp communication tools.