Sales Account Manager – Customer Relationship & Growth

About the role

The Sales Account Manager will manage relationships with new and existing customers throughout their journey, ensuring their needs are met with suitable educational programs and services. The role focuses on generating new sales opportunities, achieving revenue targets, and maintaining high customer satisfaction.

Key responsibilities

• Identify and convert qualified prospects into customers while achieving assigned sales and revenue targets.
• Drive upselling and cross‑selling opportunities based on customer needs.
• Maintain accurate customer and account information in the CRM system.
• Coordinate with Sales, Customer Service, Technical, Operations, Finance and other departments to fulfill customer requirements.
• Monitor customer satisfaction, feedback, pending requirements and unresolved issues.
• Prepare and maintain account‑related reports and dashboards.
• Identify potential risks affecting customer retention and take corrective action.
• Stay updated on the company’s educational programs, pricing and market developments.

Required profile

• Bachelor’s degree in Business Administration, Education or a related field.
• Minimum 2 years of experience in sales and customer service; account‑management experience preferred.
• Experience in the education and training sector and familiarity with Gulf markets is a plus.
• Strong communication, negotiation and problem‑solving abilities.
• Target‑oriented with strong follow‑up and organizational skills.

Required skills

• Proficiency with CRM systems (e.g., Odoo, Zoho).
• Good command of MS Office.

What we offer

• Net salary plus attractive commission.
• Social and medical insurance.
• Healthy work environment and career development opportunities.