SAP CX Consultant - Senior Associate

About the role

PwC's Advisory practice in Cairo is looking for a Senior Associate to join its Customer Transformation - SAP CX line of service. You will advise leading companies on implementing and integrating SAP CX tools for Sales or Service, working with global clients across industries to support their digital transformation.

Key responsibilities

• Gather customer requirements and design and improve processes
• Configure SAP systems and suggest system enhancements
• Lead a team of experts when needed
• Keep up with the latest SAP CX technologies, including AI and automation

Required profile

• Degree in business informatics, IT or a related field
• Consultant level: experience in SAP CX Sales, Service, SAP S/4HANA Service or CRM, especially improving business processes in sales or service
• Senior Consultant level: 4-7 years of SAP CX Sales, Service, SAP S/4HANA Service or SAP CRM experience
• Strong experience in process improvement in the same areas
• Fluent English; German is a plus

Required skills

• Deep knowledge of SAP CX Sales, Service, SAP S/4HANA Service or SAP CRM
• System configuration, such as Service Requests, Contracts, Orders, Confirmations and Maintenance
• Integration with Finance, Sales (returns, billing) and Logistics is a plus
• Problem-solving, analytical and communication skills, ability to work independently and in a team

What we offer

• Training, coaching and hands-on experience through diverse and challenging tasks
• Work visa sponsorship available