Seller Support Associate

About the role

The Seller Support Associate will act as the primary point of contact for sellers using our marketplace platform. You will ensure a smooth selling experience by assisting with account setup, product listings, order management, and payment issues.

Key responsibilities

• Provide timely assistance to sellers via email, phone, and chat.
• Guide sellers through account creation, product listing, pricing, and promotional campaigns.
• Educate sellers on platform policies, compliance, and best practices.
• Investigate and resolve seller inquiries, complaints, and disputes.
• Perform root‑cause analysis on recurring issues and suggest improvements.
• Collaborate with internal stakeholders to address operational challenges.

Required profile

• Bachelor’s degree in E‑commerce, Business Administration or a related field.
• Minimum 2 years of experience in seller support, customer support, operations or seller experience.
• Strong self‑motivation and ability to learn quickly in a fast‑paced environment.
• Excellent communication skills, professional demeanor, and composure.
• Proven track record meeting SLA, quality and productivity targets.
• Ability to work effectively with internal teams.

Required skills

What we offer

• A friendly, positive work environment.
• Opportunity to contribute to a leading regional retail and entertainment group.
• Career development within a fast‑growing e‑commerce ecosystem.