Senior Hub Communications Associate

About the role

Bosta is seeking a Senior Hub Communications Associate to manage all hub‑related communications in New Cairo. The role bridges Customer Service, Account Management and Operations teams, ensuring issues are resolved quickly and service level agreements are met.

Key responsibilities

• Handle and follow up on all Freshdesk tickets related to the hub.
• Coordinate with Customer Service, Account Managers and Operations to resolve client and order issues.
• Track liability and ensure cases are closed within SLA.
• Monitor aging orders and escalate delays when needed.
• Act as the main communication point between internal teams and clients.
• Prepare concise reports on returns, open tickets and key issues.
• Assist in coordinating logistics for special handling items such as hazardous materials or high‑value goods.
• Ensure required documentation for returns (proof of delivery, inspection reports) is accurately filed and shared.

Required profile

• Bachelor’s degree in Business, Logistics or a related field.
• 1 to 3 years of experience in communication, logistics or customer service.
• Strong coordination, problem‑solving and communication abilities.
• Ability to work under pressure and multitask effectively.
• Fluent in English and Arabic (verbal and written).

Required skills

• Proficiency with CRM/ticketing systems, specifically Freshdesk.