Senior Officer, Government Relations

About the role

The Senior Officer, Government Relations is responsible for overseeing the handling of requests and queries from courts, police, public prosecution, central banks and other government entities across the UAE and Qatar. The role ensures timely, accurate and compliant processing while supervising daily team activities and supporting continuous improvement.

Key responsibilities

• Review and validate responses, case actions and supporting documents before closure.
• Monitor daily team activities, pending cases, ageing items and SLA adherence for UAE and Qatar matters.
• Supervise officers handling court orders, police letters and prosecution requests.
• Ensure all correspondence complies with regulatory instructions, internal policies and approved authority limits.
• Prepare and submit MIS, productivity updates, ageing reports, SLA reports and management dashboards.
• Identify delays, exceptions and operational risks and escalate with recommendations.
• Oversee shared mailbox management and case processing through Velocity‑MOFT and related systems.
• Coordinate with branches, operations, compliance, technology, legal and head‑office functions to resolve issues and improve response quality.

Required profile

• Several years of experience in government relations, regulatory compliance or a similar supervisory role.
• Strong understanding of UAE and Qatar governmental processes and central bank requirements.
• Proven ability to monitor team performance, manage SLAs and produce accurate management reports.
• Excellent analytical and escalation skills for handling high‑risk or sensitive cases.

Required skills

• Velocity‑MOFT case‑management system