Site Support Analyst

About the role

The Site Support Analyst provides on‑site assistance to all users facing desktop‑related issues, including hardware, software, applications, printing, iPhones and telephones. The role is office‑based and requires presence five days a week.

Key responsibilities

• Support PCs, laptops, mobile devices, telephones, soft phones, digital scanners and printing equipment.
• Configure, build and install hardware, install software and applications, and maintain up‑to‑date antivirus and patching.
• Set up and maintain training and meeting rooms, including video and collaborative conference equipment.
• Process help‑desk tickets for employees and contractors, documenting resolutions and updating knowledge bases.
• Participate in projects such as office moves, hardware refreshes, major software roll‑outs, desktop migrations and security implementations.
• Provide remote or on‑site support to other EMEA countries when required.

Required profile

• Minimum 3 years of end‑user technical support experience.
• Microsoft Certified Desktop Support Technician certification is a plus.
• Advanced level of English.
• Strong communication skills and a proactive, service‑oriented attitude.

Required skills

• Digital scanners
• PC hardware
• Apple iOS
• Microsoft products
• Mac OS