Spa Receptionist – Luxury Resort

About the role

The Spa Receptionist is the first point of contact for guests at The Cascades Spa & Thalasso in Hurghada. Working full‑time on‑site, you will ensure a smooth and welcoming experience for visitors seeking wellness and relaxation services.

Key responsibilities

• Greet and check‑in guests, providing clear information about treatments, facilities and schedules.
• Answer telephone calls, respond to inquiries and manage the spa’s reservation system.
• Schedule, confirm and modify appointments while maintaining accurate booking records.
• Process payments, issue receipts and handle guest requests or concerns professionally.
• Coordinate daily activities with spa therapists and other resort departments to guarantee seamless operations.
• Keep the reception area tidy, update guest files and support general administrative tasks.

Required profile

• Strong customer‑service orientation with a focus on hospitality.
• Excellent verbal and written communication in English; additional languages are a plus.
• Proven experience in receptionist or front‑desk roles, preferably in a spa, wellness centre or hotel.
• Professional phone etiquette and ability to manage inquiries efficiently.
• Attention to detail, reliability and ability to thrive in a fast‑paced environment.
• Willingness to work flexible hours, including weekends and holidays.

Required skills

• Basic computer literacy and familiarity with booking or reservation software.