Support & Ops Specialist – French (Amazon Freight)

About the role

As a Support & Ops Specialist for Amazon Freight, you will act as the primary liaison between Amazon’s freight network and external customers, ensuring smooth information flow and rapid issue resolution. The role combines customer service excellence with operational expertise to enhance the overall freight experience.

Key responsibilities

• Listen attentively to customers, understand and prioritize their needs, and provide accurate solutions.
• Communicate clearly with customers via phone and written channels, maintaining concision and accuracy.
• Apply conflict‑resolution and decision‑making skills to address escalations.
• Adhere to company policies during all customer interactions.
• Facilitate the exchange of information between Amazon Freight and external customers, proactively resolving issues that could affect performance.
• Maintain up‑to‑date knowledge of operational procedures and resources.
• Collaborate with team members to drive continuous improvement.
• Work independently on projects to identify and resolve operational challenges.

Required profile

• Minimum 1 year of customer‑service experience.
• Fluent in English (spoken, written, reading).
• Fluent in French (spoken, written, reading).
• Proficiency with Microsoft Office applications.
• Willingness to work a flexible schedule, including weekends, nights, and holidays.
• Preferred: experience in data analysis and reporting.

Required skills

• Microsoft Office