Team Leader - Call Center (Night Shift)
Medexera · New Cairo
Job description
About the role
Medexera is seeking an experienced Team Leader to manage its night‑shift call centre in New Cairo. The role involves supervising agents from 7 PM to 4 AM, ensuring high‑quality service and meeting performance targets.
Key responsibilities
- Lead, coach and manage a team of call‑center agents during the night shift.
- Monitor key performance indicators, quality assurance scores and daily performance metrics.
- Handle escalated customer issues and guarantee customer satisfaction.
- Prepare regular performance reports and collaborate closely with the Operations Manager.
Required profile
- 1–2+ years of experience as a Team Leader in a call‑center environment.
- Excellent English communication skills.
- Strong leadership, problem‑solving and decision‑making abilities.
- Male candidates only.
Required skills
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Published 1 month ago
Expires 3 weeks from now
27 views · 0 interested
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Medexera
New Cairo
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