Technical Support Engineer (Egypt)

About the role

AlgoSec is seeking a Technical Support Engineer to join its global support team from Egypt. You will assist customers, partners, and sales engineers with product installation, operation, and troubleshooting across hybrid and multi‑cloud environments.

Key responsibilities

• Provide support to global customers via email, phone, and webcasts.
• Guide customers, partners, and sales engineers through product installation, operation, and troubleshooting.
• Maintain and update the AlgoSec knowledge base.
• Introduce support methodologies, tools, and best practices.
• Collaborate closely with global support teams, R&D, Delivery, and Product Management.

Required profile

• Minimum 2 years of experience in a similar support role within a software company.
• Strong experience with Linux/UNIX environments.
• Hands‑on experience administering firewalls (Checkpoint, Cisco, Juniper, Fortinet, etc.).
• Background in supporting network security software products.
• Excellent written and verbal communication skills in Arabic and English.
• Independent, resourceful problem‑solver with a results‑oriented mindset.
• Ability to work under pressure, multitask, and handle irregular hours for a 24x7 support operation.

Required skills

• Linux
• UNIX
• Checkpoint firewall
• Cisco firewall
• Juniper firewall
• Fortinet firewall
• PERL scripting (advantage)
• Shell scripting (advantage)