Technology and Resilience Manager

About the role

Our Technology Risk and Resilience team helps organisations navigate a fast‑moving regulatory landscape while building future‑proof technology estates. As a Technology and Resilience Manager you will lead assessments, transformation programmes and advisory engagements that embed resilience into clients’ technology operations.

Key responsibilities

• Manage the progress and planning of engagements from contracting to conclusion.
• Lead technology risk and resilience assessments, including control walkthroughs, gap analysis and remediation planning aligned to frameworks such as COBIT, ITIL, NIST CSF, ISO 27001 and ISO 22301.
• Drive large‑scale transformation programmes, designing and implementing Target Operating Models that embed resilience objectives.
• Facilitate workshops with senior stakeholders to assess resilience maturity and define improvement plans.
• Support client operations assessments to identify improvement opportunities and implement new ways of working.
• Prepare and deliver reports for clients, regulators and other stakeholders.
• Use platforms like ServiceNow for resilience‑related analysis and reporting.
• Leverage centrally developed AI tools to enhance risk monitoring, resilience testing and regulatory compliance.
• Advise on cloud adoption and DevOps practices from a risk and resilience perspective.
• Contribute to business development activities, including tender responses, proposal creation and thought‑leadership content.
• Coach junior team members, providing training, feedback and support.

Required profile

• Proven track record in technology risk, digital resilience, IT audit or cyber‑resilience (in‑house or consulting).
• Deep understanding of UK/EU regulatory drivers such as FCA/PRA Operational Resilience Policy, DORA, SYSC 8, PS 21/3 and CP4/24.
• Hands‑on experience leading multi‑workstream projects, producing C‑suite deliverables and managing budgets.
• Strong analytical ability to translate complex technical issues into clear business‑focused recommendations.

Required skills

• COBIT
• ITIL
• NIST CSF
• ISO 27001
• ISO 22301
• ServiceNow
• Cloud platforms
• DevOps
• AI tools