Telephone Operator

About the role

We are looking for a Telephone Operator to join our hotel team. The role involves managing the telephone exchange, handling guest calls, and providing timely information and assistance. You will work in a dynamic environment, supporting both front‑office operations and guest services.

Key responsibilities

• Answer incoming calls, route them to the appropriate extensions, and take messages when required.
• Place and receive long‑distance and international calls, calculate charges and forward billing information to the Front Office Cashier.
• Screen calls for guests, operate the paging system, and update the room rack in the telephone exchange.
• Manage wake‑up calls, directory assistance requests, and provide general information to guests.
• Handle emergency communications and ensure the telephone work area remains clean and orderly.
• Perform any additional duties assigned by management.

Required profile

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Strong organizational abilities and problem‑solving mindset.
• Ability to work under pressure in a busy hospitality setting.

Required skills

• Operation of a telephone exchange and paging system.

What we offer

• Opportunity to work with a global hospitality brand.
• Support for personal growth and learning.
• Inclusive and diverse work environment.