Ticketing Officer – Airline Reservations & Customer Service

About the role

The Ticketing Officer will manage airline reservations, ticketing, and related customer interactions for Maniton Tours in Cairo. This full‑time, on‑site position requires a detail‑oriented professional with strong communication skills and the ability to work under pressure.

Key responsibilities

• Handle flight reservations, ticket issuance, cancellations, and rebookings.
• Assist customers with flight information, fare rules, and travel policies.
• Perform passenger check‑in, boarding procedures, and baggage processing.
• Process ticket sales and payments accurately.
• Resolve customer inquiries and provide high‑quality service.
• Support passengers during flight disruptions and irregular operations.

Required profile

• Bachelor's degree.
• 1–2 years of hands‑on experience with Amadeus (mandatory).
• Knowledge of airline ticketing, fare rules, and travel regulations.
• Experience in ticketing, reservations, or passenger services.
• Strong communication, customer service, and problem‑solving abilities.
• Ability to multitask and work under pressure.

Required skills

• Amadeus reservation system.
• Microsoft Office suite.