Visa Department Manager

About the role

The Visa Department Manager will lead the visa operations of Travitell Egypt, ensuring smooth processing of visa applications for multiple destinations. Based in Heliopolis, the role combines team leadership, client interaction, and strict compliance with embassy and consulate regulations.

Key responsibilities

• Oversee all visa‑related operations, from application intake to final submission.
• Manage a small visa team, assigning tasks, monitoring performance, and providing mentorship.
• Ensure accuracy of documentation and adherence to embassy/consulate requirements for various countries.
• Coordinate with travel consultants and communicate directly with clients to clarify requirements and resolve issues.
• Liaise with official authorities, monitor regulatory changes, and keep the team updated.
• Implement process improvements to increase efficiency and customer satisfaction.
• Prepare regular reports on visa volumes, turnaround times, and compliance metrics.
• Maintain workload balance to meet strict submission deadlines while upholding company service standards.

Required profile

• Strong knowledge of visa procedures, documentation requirements, and embassy regulations for multiple destinations.
• Experience managing a small team or department, including task delegation and performance monitoring.
• Excellent customer service skills with the ability to handle inquiries and resolve issues professionally.
• Solid organizational and time‑management abilities to handle high volumes of applications.
• Clear and professional communication skills in English and Arabic, both written and verbal.
• Attention to detail and accuracy when reviewing forms and client information.
• Bachelor’s degree in Tourism, Business Administration, or a related field, or equivalent practical experience.
• Prior experience in a travel agency, visa services, or tourism environment is highly beneficial.
• Willingness to work on‑site in Heliopolis and collaborate effectively with cross‑functional teams.

Required skills

• Microsoft Office
• Travel agency software