Account Director

About the role

Fornax World is seeking an experienced Account Director to own client relationships and oversee account operations. You will be the primary point of confidence for clients, lead the Account Management team, and ensure seamless delivery across communication, quality, and performance.

Key responsibilities

• Manage a team of Account Managers, providing coaching and setting service standards.
• Collaborate with Marketing/Strategy, Social Media, Creative & Design, Production, and Media Buying & Performance teams.
• Own a portfolio of key accounts while supervising the broader roster through the team.
• Translate client objectives into clear internal direction and contribute to pitches, proposals, and quotations.
• Maintain oversight of scopes, budgets, profitability, and organic account growth.
• Handle high‑stakes situations and difficult clients calmly, removing bottlenecks across functions.

Required profile

• 5–7 years of account management experience in a 360°, creative, or production agency.
• 1–2 years in a senior Account Manager or Account Director role with end‑to‑end ownership of key accounts.
• Proven line‑management experience leading an account team.
• Exposure to sectors such as real estate, FMCG, banking, automotive, or retail is a plus.
• Fully bilingual in English and Arabic, with strong written communication skills.

Required skills

• Proficiency with account and project management tools.