Account Manager (Remote)

About the role

We are seeking a proactive and dedicated Account Manager to join our fully remote team. You will be the primary point of contact for assigned customers, ensuring their satisfaction, resolving issues promptly, and fostering long‑term relationships.

Key responsibilities

• Manage and oversee assigned customer accounts, meeting their needs in a timely manner.
• Serve as the main contact for clients, handling inquiries, troubleshooting problems, and providing ongoing support.
• Proactively engage with clients to assess satisfaction, identify challenges, and deliver effective solutions.
• Collaborate with internal teams such as sales, marketing, and product to align on client expectations.
• Maintain accurate records of all client interactions in the company CRM system.
• Take ownership of client concerns and ensure resolution with a focus on long‑term satisfaction.
• Recommend process improvements to enhance the overall customer experience.
• Stay informed on industry trends, client feedback, and competitor activity to continuously optimize services.

Required profile

• 2–5 years of experience in customer service or account management, preferably B2B.
• Excellent English communication skills, both written and verbal.
• Strong multitasking and time‑management abilities in a high‑pace remote environment.
• Problem‑solving mindset with a customer‑centric approach.
• Proven ability to build and maintain lasting client relationships.
• Professional, reliable, self‑motivated, and accountable.
• Ability to work independently while contributing to a collaborative team culture.

Required skills

• Experience with CRM software and customer management tools.