Account Manager Specialist – Logistics

About the role

Bosta is seeking an Account Manager Specialist to act as the main liaison for its logistics clients. You will nurture long‑term relationships, ensure seamless delivery of services, and serve as a trusted advisor to key accounts.

Key responsibilities

• Serve as the primary point of contact for assigned clients and build lasting relationships.
• Assist clients via email, phone, virtual presentations, screen‑sharing, and in‑person meetings.
• Develop trusted‑advisor relationships with key stakeholders.
• Ensure timely delivery of solutions that meet client objectives.
• Communicate progress of monthly and quarterly initiatives to internal and external stakeholders.
• Forecast, track, and report on key account metrics and goals.
• Maintain high client satisfaction through day‑to‑day service excellence.
• Monitor and analyze client usage of Bosta’s platform.
• Coordinate between customers and internal teams to resolve issues.

Required profile

• At least 6 months of experience in a similar account‑management role at Bosta.
• Consistently achieved quality scores/KPIs of 85 % or higher over the past six months.
• No prior disciplinary warnings.

Required skills