Accounting Technical Support Specialist

About the role

The Accounting Technical Support Specialist assists customers in using Daftra’s cloud ERP platform efficiently. You will resolve accounting‑related queries, guide best practices, and ensure a high‑quality support experience across phone, email, and chat.

Key responsibilities

• Provide first‑line accounting support for the ERP system, handling inquiries via phone, email, and chat.
• Diagnose issues, identify root causes, and deliver clear solutions.
• Guide customers on optimal use of the system to meet their business and accounting needs.
• Conduct online meetings or screen‑sharing sessions to demonstrate features or resolve complex problems.
• Test system functionalities, report bugs, and coordinate escalations with product and technical teams.
• Maintain accurate case documentation in the support system.

Required profile

• Bachelor’s degree in accounting.
• At least 1 year of experience as an accountant or in an accounting‑related role.
• Strong communication skills and the ability to explain technical concepts clearly.
• Customer‑focused attitude with patience and professionalism.

Required skills

• Excel proficiency.
• Experience with accounting software and ERP systems.
• Basic system testing and bug identification abilities.

What we offer

• Competitive USD salary.
• Transportation allowance.
• Career growth opportunities.
• MBA tuition discount.
• Gym membership and a friendly work environment.