Airport Supervisor - Alexandria

About the role

Air Arabia is looking for an Airport Supervisor in Alexandria to assist the Airport Manager in managing, monitoring and reviewing daily station activities. The role ensures safety, security, on-time performance, efficiency and smooth workflow in line with company policies and regulatory requirements, and builds effective relations with civil aviation authorities, ground handling agents (GHAs) and ground service agencies (GSAs) to run operations efficiently and at the lowest cost.

Key responsibilities

• Monitor operational and security functions and ensure daily activities follow the station's operation manual
• Supervise briefings, debriefings, ramp, check-in, safety and security, reporting deviations and delays to the Airport Manager
• Liaise with the Airport Manager, Flight Operations and MCC on AOG, emergencies, technical delays, disruptions and service recovery
• Report incidents and accidents to the Airport Manager and Head Office, and report dangerous goods incidents to local authorities and headquarters
• Issue instructions to handling agents, support them in passenger service and guide them in complex situations
• Ensure compliance with company policies, laws and regulations, and report non-compliance
• Monitor GHAs and GSAs, including performance, payments, meetings and SLAs, and recommend improvements
• Use delay and performance reports and data analysis to improve customer service and payments
• Monitor the baggage handling system, trace lost luggage, investigate complaints and compile reports
• Support Quality Assurance, Safety and Security audits and close findings
• Monitor revenue from excess baggage, go-show, wheelchair and seat sales, and collect reports such as flight handling, disruption, incident and complaint reports
• Act as deputy to the Airport Manager in their absence

Required profile

• Bachelor's degree in Management/Administration or equivalent, or a diploma in a related field with work experience
• 3-5 years of experience in airlines, aviation or GHA ground handling; at least 2 years in a supervisory role leading a station team, with low-cost airline experience a plus
• Good knowledge of civil aviation and regulatory bodies' rules on ground handling, GHAs and GSAs
• Experience in passenger handling, cargo, ramp, dispatch, DGR or load control
• Ability to build relationships in the aviation industry, implement policies and procedures, and handle emergencies calmly

Required skills

• Basic airport safety and security training; ECAA Dangerous Goods Regulations, Passenger Handling and Ground Operations Procedures training or certificates are mandatory
• Proficiency in the Passenger Handling System and Departure Control System (DCS)
• Microsoft Office suite, internet and web search
• Very good English; Arabic may be conditional depending on region