Associate Compliance Analyst – Operations Audits

About the role

The Associate Compliance Analyst will lead operational audits across the company’s entire Operations network, ensuring strict adherence to internal policies, SOPs, and service standards. You will work closely with cross‑functional teams to identify compliance gaps and drive corrective actions.

Key responsibilities

• Conduct regular operational audits to verify compliance with company policies, SOPs, and service standards.
• Monitor uniform, safety equipment, asset usage, mobile applications, attendance, and procedural compliance, reporting any violations.
• Audit vendor operations by reviewing timesheets, staffing records, attendance, payroll documentation, and contractual compliance.
• Investigate operational violations, asset misuse, policy breaches, and process deviations, delivering detailed reports and recommendations.
• Prepare compliance reports, audit findings, and performance dashboards that highlight trends and improvement opportunities.
• Collaborate with Operations, Vendor Management, HR, Customer Experience, and Fleet teams to resolve audit findings and implement corrective action plans.
• Support the continuous improvement of SOPs, compliance checklists, and audit frameworks.
• Monitor compliance KPIs, conduct follow‑up audits, and ensure corrective actions are applied across all sites.
• Own the governance of the vendor penalty process, auditing penalty applications and ensuring alignment with the approved scheme.

Required profile

• Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field.
• 2–4 years of experience in Operations, Compliance, Quality Assurance, Audit, or Retail Operations.
• Proven experience conducting operational audits and compliance reviews (preferred).
• Strong analytical and investigative abilities with meticulous attention to detail.
• Excellent reporting and communication skills.
• Ability to work independently, conduct field visits, and manage multiple operational locations.

Required skills

• Advanced proficiency in Microsoft Excel.
• Power BI (a plus).