Call Center Representative

About the role

As a Contact Center Agent at HSBC, you will be the first point of contact for customers, delivering professional support through phone, email and chat. You will handle inquiries about banking products and services, resolve issues efficiently and ensure a positive experience while adhering to HSBC policies and regulatory standards.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information on HSBC products, services, and procedures.
• Identify customer needs and offer appropriate solutions or escalate when necessary.
• Ensure all interactions comply with HSBC’s service standards and regulatory requirements.
• Maintain accurate records of customer interactions and transactions.
• Contribute to team goals by achieving individual performance targets.

Required profile

• Strong communication and active listening skills.
• Customer service orientation with problem‑solving ability.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• Team player with adaptability to changing business needs.

Required skills