Call Center Representative – Student Services

About the role

The Call Center Representative for Student Services acts as the first point of contact for current and prospective students, as well as their families. You will deliver high‑quality support through phone, email and live chat, helping callers navigate admissions, registration, financial aid and other campus services.

Key responsibilities

• Answer incoming calls, emails and live‑chat messages promptly and professionally.
• Provide accurate information on enrollment procedures, class schedules, tuition fees, financial aid options and campus resources.
• Assist students in resolving issues or direct them to the appropriate department.
• Maintain up‑to‑date knowledge of university policies, procedures and services.
• Document all interactions in the CRM system and ensure data accuracy.
• Handle complaints with patience, escalating complex cases when necessary.
• Participate in training sessions and continuous professional development.

Required profile

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Previous experience in customer service or a call‑center environment is a plus.
• Strong communication, interpersonal and problem‑solving abilities.
• Ability to multitask, stay calm under pressure and manage time effectively.
• Comfortable using computers, phone systems and CRM tools.
• Bilingual skills are advantageous.

Required skills