Cards Maintenance Operations Team Leader

About the role

The Cards Maintenance Operations Team Leader oversees the daily processing of card issuance, renewal and related services within a banking environment. This role ensures that all card operations are performed efficiently, accurately and in line with the bank’s policies and service level agreements.

Key responsibilities

• Ensure compliance with bank‑approved policies, procedures and SLA targets for card services.
• Monitor and evaluate team performance, guaranteeing timely and accurate execution of daily tasks.
• Coordinate the issuance, renewal, replacement and de‑activation of payment cards.
• Identify process improvements and implement corrective actions to enhance operational efficiency.
• Provide guidance, coaching and training to team members to support their professional development.

Required profile

• Bachelor’s degree in Business Administration, Accounting, Economics or a related field.
• Minimum of 5 years of relevant banking experience, preferably in card operations.
• At least 2 years of supervisory or team‑lead experience.
• Strong understanding of card issuance and maintenance processes.
• Ability to meet service standards and manage performance metrics.

Required skills