Charging Support Tech Specialist

About the role

Vodafone is looking for a Charging Support Tech Specialist to ensure the performance and reliability of its charging systems. You will monitor key performance indicators, manage upgrades, and collaborate with project managers to deliver high‑quality charging services.

Key responsibilities

• Monitor daily charging system KPIs and generate performance reports.
• Define and implement monitoring controls and automation for quality improvement.
• Plan and execute system upgrades and package roll‑outs in coordination with project managers.
• Analyse capacity reports, identify performance gaps and drive corrective actions.
• Participate in technical forums to enhance service quality and perform preventive housekeeping.
• Respond to escalated alarms and customer complaints via Remedy, Siebel or email.
• Implement network configuration changes, upgrades and expansions with minimal impact.
• Support commercial projects and prepaid promotions, ensuring testing meets agreed KPIs.
• Escalate issues to vendors, evaluate recommendations and oversee implementation.
• Provide regular KPI updates to management and ensure compliance with security policies.

Required profile

• 1‑2 years of experience in telecom or IT support.
• BSc in Telecommunications, Computer Science or related engineering discipline.
• Strong troubleshooting ability and capacity to work under pressure.
• Excellent communication and presentation skills.

Required skills

• Advanced knowledge of telecom protocols such as SS7 and TCP/IP.
• Proficiency with Unix/Linux operating systems and system administration.
• Experience with database technologies and database administration.
• Understanding of security and audit concepts.
• Hands‑on experience with clustering solutions, virtualization, and application servers (WebLogic, Tomcat, JBoss).
• Familiarity with programming languages and scripting.
• Use of ticketing tools like Remedy and CRM platforms such as Siebel.