Chief Operating Officer (COO)

About the role

Four A Square Trade is looking for an experienced Chief Operating Officer to act as the second‑in‑command and drive operational excellence across all branches. The COO will translate the company’s vision and strategic goals into measurable financial and performance results.

Key responsibilities

• Lead execution of the organization’s vision, mission and strategic objectives, ensuring alignment with operational performance.
• Oversee all day‑to‑day operational activities, guaranteeing efficiency, productivity, compliance and sustainable performance.
• Drive profitability and growth through planning, budgeting, resource optimisation and performance management.
• Develop high‑performing teams, strengthen capabilities and foster a culture of accountability and continuous improvement.
• Ensure robust risk management, regulatory compliance, internal controls and adherence to company policies.
• Lead operational readiness for business expansion, transformation projects and new growth initiatives.

Required profile

• Bachelor’s degree in Business Administration, Commerce, Engineering or a related field.
• 10+ years of progressive operations experience, preferably in Retail or FMCG.
• 2–4 years in senior leadership or executive roles.
• MBA highly preferred.

Required skills

• PMP (Project Management Professional) – a plus.
• Supply Chain Management – a plus.
• Lean Six Sigma – a plus.