Client Delivery Operations Associate (SaaS)

About the role

Storyteller is looking for a Client Delivery Operations Associate to help move client work forward across onboarding, configuration, feature rollouts, issue resolution and product adoption. You will act as the operational hub between account managers, product, engineering, support and our clients, ensuring clear progress and outcomes.

Key responsibilities

• Own day‑to‑day execution of client work‑streams such as onboarding, configuration, feature rollouts and operational requests.
• Translate unclear client needs or internal discussions into concrete actions, priorities and owners.
• Coordinate with account, product, engineering, support and operations teams to keep delivery moving.
• Investigate client issues by gathering context, checking configurations, reproducing problems and identifying blockers.
• Leverage AI and internal tools to accelerate investigation, documentation and workflow delivery.
• Maintain visibility on status, risks, decisions, dependencies and next steps.
• Communicate updates to clients and internal teams in a clear, confident manner.
• Continuously improve delivery playbooks, checklists and templates.

Required profile

• Early‑career professional with strong ownership and judgment.
• Technical curiosity and ability to work through ambiguous client situations.
• Clear written and verbal communication skills.
• Comfortable coordinating across multiple internal teams.

Required skills

What we offer

• Up to EUR 18,000 annual salary on a full‑time permanent contract.
• Fully remote work from anywhere in Egypt.
• 33 days paid leave and additional benefits.
• Flexible working hours aligned with UK weekdays.
• Opportunity to work with a high‑growth SaaS product used by global brands, especially in sport.