Client Relations Lead

About the role

The Client Relations Lead will head post‑sales client relationship management, ensuring smooth onboarding, exceptional client experience and delivery of commercial commitments. This role builds long‑term strategic partnerships, drives client retention and identifies growth opportunities across multiple service lines.

Key responsibilities

• Develop account growth plans for strategic clients to increase revenue and strengthen partnerships.
• Identify cross‑selling and upselling opportunities across Events, Digital, Print, Multimedia, Production and Social Media.
• Serve as the primary point of contact for key accounts, providing proactive support throughout the engagement lifecycle.
• Manage the complete client onboarding process after commercial agreement closure.
• Resolve client concerns, escalations and service issues promptly to protect satisfaction.
• Maintain accurate client records and ensure data quality within Microsoft Dynamics 365 CRM or equivalent platforms.
• Develop CRM dashboards, KPI reports and business insights to support commercial planning.
• Coordinate with Editorial, Events, Production, Marketing, Finance, Operations, Creative and other internal stakeholders to ensure successful execution of client commitments.

Required profile

• Proven experience in client relationship or account management.
• Strong communication and problem‑solving abilities.
• Ability to manage multiple client portfolios and meet contractual obligations.
• Experience collaborating with cross‑functional teams.

Required skills

• Microsoft Dynamics 365 CRM (or equivalent CRM platform)