Collections Specialist

About the role

The Collections Specialist will manage all collection and financial matters related to tenant subscriptions, renewals and bills, ensuring timely payments and accurate record‑keeping while providing excellent customer service.

Key responsibilities

• Manage collection and financial matters for tenant subscriptions, renewals, and bills.
• Receive payments from tenants for subscription renewals, service extensions, and bill payments.
• Issue receipts, refunds, and credits promptly.
• Register and update cash flow records accurately.
• Respond to customer complaints and inquiries, providing guidance and support.
• Coordinate with relevant departments to ensure seamless management of tenant accounts and collections.
• Maintain detailed records of all financial transactions and customer interactions.
• Identify late or non‑paying tenants and initiate appropriate collection procedures.
• Assist in developing and implementing effective collection strategies to maximize on‑time payments.
• Provide regular reports on collection activities, outstanding balances, and performance metrics.
• Contribute to continuous improvement of collection processes and policies.

Required profile

• Bachelor’s degree in Finance, Accounting or a related field (fresh graduates welcome).
• Strong numerical and analytical skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Knowledge of relevant laws, regulations and best practices in collections.
• Problem‑solving skills and ability to handle customer complaints effectively.
• Commitment to high‑quality customer service.

Required skills