Commercial & CVM Manager

About the role

The Commercial & CVM Manager will lead Bosta’s commercial performance and customer value management initiatives. Reporting to the VP, you will own end‑to‑end KPI tracking, volume and revenue growth, and the lifecycle strategy that drives activation, retention and wallet share for our e‑commerce logistics platform.

Key responsibilities

• Own commercial performance metrics, set targets, and provide narrative insights for volume, revenue and retention.
• Design and execute CVM and growth strategies, integrating churn models and activation/retention tactics.
• Size and prioritize initiatives based on quantified impact, and conduct post‑launch assessments.
• Deliver actionable insights and decision support to senior leadership.
• Partner with the VP as a peer, develop the commercial team, and drive data self‑sufficiency.
• Maintain regular stakeholder cadence, including weekly 1:1s and monthly planning.

Required profile

• 4+ years of experience in commercial performance, CVM, growth, or business analytics.
• Strong analytical mindset with proven ability to translate data into business recommendations.
• Experience managing cross‑functional stakeholders and influencing decisions.
• Excellent communication skills in English.
• Background in logistics, e‑commerce, retail, telecom or quick‑commerce is a plus.

Required skills

• SQL
• Customer segmentation
• RFM modeling
• A/B testing