Consumer Response Specialist

About the role

The Consumer Response Specialist acts as the primary liaison between customers and the company, delivering accurate product and service information, answering inquiries, and resolving emerging issues efficiently. The role also supports production quality by ensuring compliance with Good Manufacturing Practices (GMP) and related quality control procedures.

Key responsibilities

• Implement GMP practices in the production area.
• Apply the finished‑goods (FG) printing code for all filling lines during start‑up and changeover according to the approved QC program.
• Withdraw FG samples of milk and juice products from filling lines following the approved sampling plan.
• Execute start‑up checklists for all filling lines after CIP/SIP and before production begins, as defined in the QC program.
• Conduct FG quality checks in line with the approved QC program.
• Follow up sterility tests on filling lines per the approved procedure.
• Lead investigations of any non‑conformity issues.
• Participate in continuous improvement projects from a quality perspective.
• Review and record results of all quality checkpoints in the batch record.
• Prepare daily quality reports for the quality section head.

Required profile

• 1 to 2 years of customer service experience.
• Very good command of English.
• Strong time‑management and communication abilities.

Required skills