Contact Center Agent – Urdu Speaker

About the role

Geidea is seeking a proactive Contact Center Agent who is fluent in Urdu to handle customer inquiries, complaints, and technical issues. The role focuses on delivering high‑quality support to ensure customer satisfaction and retention within the fast‑growing FinTech environment.

Key responsibilities

• Answer inbound calls and respond to customer queries in Urdu and English.
• Provide accurate solutions to technical and service‑related problems.
• Maintain detailed records of each interaction and transaction.
• Escalate complex issues to relevant departments and follow up until resolution.
• Stay updated on Geidea’s products, services, and payment solutions.

Required profile

• Bachelor’s degree in business management or a related field.
• Minimum 6 months of customer‑service experience.
• Urdu proficiency at C1/C2 level and English at B1/B2 level.
• Strong communication and interpersonal abilities.
• Effective problem‑solving skills.

Required skills

What we offer

• Opportunity to work in a dynamic FinTech company.
• Collaborative environment that values openness, resilience, and innovation.
• Potential career growth within the payments industry.