Contact Center Representative – Banking Call Center

About the role

CIB is seeking a full‑time Contact Center Representative to join its banking call center in 6th of October City. This entry‑level position is ideal for recent graduates who want to start a career in the financial sector and deliver high‑quality service to bank customers over the phone.

Key responsibilities

• Answer inbound customer inquiries and provide accurate information about banking products and services.
• Resolve complaints and issues professionally, ensuring a positive customer experience.
• Maintain detailed and accurate records of interactions in accordance with bank policies.
• Collaborate with internal departments to follow up on customer requests and ensure timely resolution.
• Adhere to rotational shift schedules, including varying working hours and days off.

Required profile

• Recent graduate with a Bachelor’s degree.
• English proficiency at B2 level or higher.
• Strong communication and problem‑solving abilities.
• Presentable, customer‑oriented demeanor.

Required skills

• Fluent spoken and written English (B2+).

What we offer

• Medical and social insurance coverage.
• Profit‑sharing scheme.
• Transportation provided.
• Attractive salary package with visible compensation.
• Opportunities for career growth within the bank.
• Rotational shift schedule.