Credit Controller and Supplier Relations

About the role

The Credit Controller and Supplier Relations role is an individual contributor position focused on managing the full accounts‑receivable cycle, maintaining accurate customer data, and supporting supplier administration. You will work closely with sales, finance and operations teams to ensure smooth order‑to‑cash processes and strong supplier relationships.

Key responsibilities

• Manage customer accounts, resolve queries promptly and collect invoices according to payment terms.
• Record and allocate payments in NetSuite, ensuring timely reconciliations.
• Process credit‑card transactions via approved online payment platforms.
• Calculate and administer customer rebate programs per contractual agreements.
• Maintain customer master data in NetSuite, adhering to internal controls.
• Prepare and analyse AR ageing reports, proactively manage overdue debt and support credit risk mitigation.
• Reconcile customer accounts, investigate discrepancies and drive resolution.
• Produce weekly, monthly and quarterly AR and collections reports for management.
• Maintain customer contracts, credit applications and pricing agreements.
• Coordinate office supplies, facilities maintenance and supplier relationships to support business continuity.
• Support procurement‑related administrative activities as required.
• Partner with Sales, Customer Service and cross‑functional teams to support order‑to‑cash processes.
• Assist Finance and Sales with sales reporting, performance tracking and consignment compliance reviews.
• Identify and mitigate risks related to stock write‑offs, expired consignment inventory and unbilled revenue.
• Coordinate consignment activities with Territory Managers and the National Sales Manager.
• Train and support Sales team members in stock scan processes and related systems.

Required profile

• Experience using NetSuite for payment allocation, account reconciliation and master‑data maintenance.
• Proven ability to manage accounts‑receivable functions and supplier administration.

Required skills

• NetSuite