Customer Associate

About the role

The Customer Associate is the front‑line ambassador of IWG’s workspaces, delivering world‑class service to members and their guests. You will create a warm, welcoming atmosphere and ensure daily operations run smoothly.

Key responsibilities

• Greet customers and guests with a friendly, professional attitude every day.
• Manage on‑site tasks that keep the workspace organized and functional.
• Assist members with inquiries, bookings, and any issues that arise.
• Support colleagues to maintain a positive work environment.

Required profile

• Excellent communication skills and a passion for interacting with people.
• Positive, outgoing, and can‑do attitude.
• Ability to follow direction, learn new procedures quickly, and apply them confidently.
• Motivation to improve performance daily.

Required skills

What we offer

• Fun, challenging, and rewarding career path.
• Award‑winning induction training and continuous development.
• Clear promotion prospects and performance incentives.
• Flexible, sociable working hours.
• Comprehensive wellbeing benefits covering mental, physical, and financial health.