Customer Care Agent (Voice)

About the role

Bosta, an overnight delivery provider for e‑commerce businesses in Egypt and KSA, is seeking a proactive Customer Care Agent to handle voice interactions. You will be the first point of contact for clients, resolving issues quickly and maintaining a high level of service.

Key responsibilities

• Maintain a positive, empathetic, and professional attitude toward clients at all times.
• Assist with challenging client requests and handle issue escalations.
• Acknowledge and resolve client complaints efficiently.
• Communicate and coordinate with colleagues as needed.
• Record client interactions, transactions, comments, and complaints.
• Build and maintain strong, long‑lasting client relationships.

Required profile

• Experience in client support, preferably in a call‑center environment.
• Excellent level of English.
• Familiarity with logistics or e‑commerce sectors is a plus.
• Experience using help‑desk and support tools.
• Strong communication and problem‑solving abilities.
• Patience when handling difficult cases.

Required skills

• Help desk software

What we offer

• Morning fixed shifts: 9:00 am – 6:00 pm.
• Social Insurance, Family Medical Insurance & Life Insurance.
• Career path with internal vacancy eligibility after 6‑9 months.