Customer Care Coordinator - Receptionist

About the role

The Customer Care Coordinator serves as the first point of contact for patients, welcoming them at the reception desk and ensuring a smooth, courteous experience throughout their visit.

Key responsibilities

• Greet and check‑in patients, collect demographic, insurance, and co‑payment information.
• Answer phone calls, schedule appointments, and manage front‑desk operations.
• Maintain accurate, confidential patient records and ensure timely data entry.
• Process payments, handle cash receipts, and resolve billing discrepancies.
• Provide information on services, promotions, and encourage patient feedback.
• Coordinate with healthcare professionals to facilitate seamless patient care.
• Handle patient inquiries, complaints, and follow‑up communications via phone or email.

Required profile

• Bachelor’s degree from a reputable university.
• 0‑2 years of experience in a medical centre, customer service, or related healthcare setting.
• Familiarity with patient registration, appointment scheduling, and health‑insurance processes is a plus.
• Strong English communication skills, both written and verbal.
• Ability to prioritize multiple tasks, meet strict deadlines, and maintain confidentiality.

Required skills