Customer Experience Coordinator – EMEA

About the role

As a Customer Experience Coordinator at Solmax you will manage the full order lifecycle for EMEA customers, primarily based in France. You will act as the main liaison between customers and internal teams, ensuring smooth processing of sales orders across dual ERP platforms.

Key responsibilities

• Generate and process sales orders in SAP and Microsoft Dynamics.
• Monitor payments, handle credit requests, and manage collections.
• Maintain customer master data, hierarchies, and price lists in SAP.
• Coordinate with planning, sales, and logistics to guarantee timely production and delivery.
• Communicate order status, availability, and delivery dates to customers.
• Address customer inquiries via phone and email, building strong relationships.
• Handle complaints, credit notes, and ensure financial release of orders.

Required profile

• Fluent English; German is a plus.
• Well‑organized with strong team spirit.
• Adaptable to changing situations and unexpected challenges.
• Available Monday‑Friday (Friday may be a shorter day).

Required skills

• SAP ERP
• Microsoft Dynamics ERP

What we offer

• Competitive salary with annual profit share.
• Medical and life insurance.
• Dynamic, multinational work environment.