Customer Experience Partner – Maadi/Helwan

About the role

Sanofi is looking for a Customer Experience Partner to drive sales and strengthen relationships with doctors, pharmacies and hospitals in the Maadi, Helwan and Shoubra areas. The role is contingent, working through a third‑party provider, and focuses on achieving the company’s business plan targets.

Key responsibilities

• Achieve sales targets in private sector and hospital accounts as defined in the Sanofi business plan.
• Plan and execute territory coverage through targeting and segmentation to maximise doctor and pharmacy visits.
• Identify new customers, expand the existing base and maintain a loyal customer lobby.
• Provide accurate monthly sales forecasts and record activities in Veeva.
• Promote Sanofi products, deliver marketing messages and act as the communication link between clients and the company.
• Resolve customer issues, gather market feedback and support the development of marketing plans.
• Maintain strong relationships with key opinion leaders (KOLs) and collaborate with other territory teams and business units.

Required profile

• Bachelor’s degree in Medicine, Pharmacy or Veterinary Medicine.
• 1‑2 years of sales or field‑force experience supporting the Maadi and Helwan areas.
• Residency in Cairo is mandatory.
• Good command of English and strong selling, communication and presentation skills.
• Self‑motivated, analytical, organised and able to work independently.

Required skills

• Veeva (CRM system for recording sales activities).