Customer Order Specialist

About the role

The Customer Order Specialist ensures efficient order management by processing customer orders accurately and on time. Working closely with cross‑functional teams, the specialist helps guarantee smooth order fulfillment and delivery while maintaining high customer satisfaction.

Key responsibilities

• Accept and validate sales orders, checking references and relevant information.
• Create manual orders for complex projects, including milestone delivery and billing schedules.
• Check order availability, prepare delivery proposals, select alternatives, and update order status.
• Respond promptly to customer inquiries and complaints across multiple channels.
• Maintain a clean order book, monitor order status, and communicate updates to customers and stakeholders.
• Resolve order‑related issues and discrepancies to preserve satisfaction.
• Report monthly on order receipts, deliveries, sales, and stock levels.
• Manage customer master data.

Required profile

• Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
• Experience in order management or supply chain operations with a focus on customer service.
• Familiarity with continuous‑improvement or problem‑solving methodologies is a plus.

Required skills

• Lean
• Six Sigma
• Agile

What we offer

• Career growth with coaching and mentoring.
• Inclusive workplace that values diversity.
• Opportunities to contribute to sustainability goals.