Customer Relationship Management Executive

About the role

We are looking for a proactive Customer Relationship Management Executive to join Binghatti’s Dubai team. The role will drive CRM initiatives, manage customer data and execute multi‑channel campaigns to boost engagement and retention.

Key responsibilities

• Maintain and update customer records in the CRM system ensuring data accuracy.
• Design, launch and monitor CRM campaigns via Email, SMS, WhatsApp and other channels.
• Segment the database to deliver targeted communications.
• Analyse campaign performance, prepare reports and recommend improvements.
• Track customer satisfaction, engagement and retention metrics.
• Collaborate with Sales, Marketing and Customer Service to optimise the customer journey.

Required profile

• Bachelor’s degree in Business, Marketing or a related field.
• 2–4 years of experience in CRM, customer experience or marketing.
• Fluency in Arabic and English.
• Experience in the UAE real‑estate sector is a plus.

Required skills

• Hands‑on experience with CRM platforms such as Salesforce, HubSpot, Zoho or Microsoft Dynamics.
• Strong analytical and reporting abilities.

What we offer

• Opportunity to work with a leading luxury property developer.
• Dynamic, fast‑growing environment with ambitious projects.
• Professional development and exposure to high‑profile collaborations.