Customer Retention & Sales Representative

About the role

We are looking for a motivated Customer Retention & Sales Representative to engage existing learners, promote course renewals, and drive conversion through personalized support. You will act as a trusted advisor throughout the student journey, ensuring high satisfaction and repeat business.

Key responsibilities

• Contact existing customers to promote course renewals and increase conversion rates.
• Follow up with customers to understand their needs and recommend personalized learning solutions.
• Provide high‑quality support throughout the student journey and handle inquiries professionally.
• Monitor students’ progress, analyze data, and use insights to improve learning outcomes and drive renewals.
• Build strong relationships with customers to enhance satisfaction and encourage referrals.

Required profile

• Minimum 1 year of experience in sales or customer service.
• Strong communication and persuasion abilities.
• Target‑driven and comfortable working in a performance‑based environment.
• Motivated to achieve and exceed sales targets with a commission‑focused mindset.

Required skills

What we offer

• Basic salary plus unlimited commission.
• Paid training.
• Social insurance.
• Medical insurance.