Customer Sales & Services Manager – Cairo

About the role

Lead the Emirates retail store in Cairo to deliver exceptional customer service while driving commercial success. You will implement best‑practice retail standards, foster a high‑performance culture, and ensure operational excellence across all store functions.

Key responsibilities

• Oversee day‑to‑day store operations, ensuring efficiency, service excellence, and compliance with Emirates’ premium retail standards.
• Drive revenue through consultative selling, upselling and cross‑selling of Emirates products and services.
• Implement the commercial strategy, monitor sales performance and use insights to exceed targets.
• Champion an experiential retail concept by delivering personalized, high‑quality service.
• Lead, mentor and develop the store team, acting as the final escalation point for customer issues.
• Collaborate with recruitment and training teams to maintain a fully staffed and competent workforce.
• Analyse operational and sales data to identify trends, improve service levels and optimise revenue.
• Maintain store standards, branding, displays and technology to reflect Emirates’ premium image.

Required profile

• Diploma or bachelor’s degree in business, hospitality or a related field (preferred).
• Minimum 5 years of experience in luxury retail, hospitality or store leadership.
• Legal right to live and work in Egypt.

Required skills

• Strong understanding of digital retail tools, CRM systems and analytics.
• Proven ability to inspire, develop and lead diverse teams.

What we offer

• Salary and benefits in line with Emirates’ company policy.