Customer Service Advisor – Al Mansoura

About the role

We are launching a new Concentrix site in Al Mansoura and are looking for enthusiastic Customer Service Advisors to join our founding team. In this role you will be the first point of contact for customers, providing assistance and solving issues while helping shape the culture of a brand‑new office.

Key responsibilities

• Handle inbound and outbound customer interactions via phone, chat or email.
• Identify customer needs, troubleshoot problems and provide accurate solutions.
• Document interactions in the company’s CRM system.
• Contribute ideas to improve processes and service quality.
• Collaborate with teammates and supervisors to meet performance targets.

Required profile

• Enjoy talking to people and solving problems.
• Positive attitude and willingness to learn.
• Ready to start a career in a fast‑growing environment.
• Fluent in at least one language; additional languages are a plus.

Required skills

• No specific technical skills required; strong communication and problem‑solving abilities are essential.

What we offer

• Opportunity to be part of a founding team and shape a new office.
• Career growth as the site expands.
• Modern office environment designed for success.