Customer Service Associate – English Speaking

About the role

As a Customer Service Associate you will be the first point of contact for Arabic‑speaking customers and the broader English‑speaking organization. You will provide support, resolve inquiries, and work closely with the team to improve processes and drive efficiency across the business.

Key responsibilities

• Handle day‑to‑day customer issues and track inquiries and complaints.
• Identify transaction and fulfilment discrepancies, escalating potential risks for resolution.
• Implement tactical changes to improve the overall customer experience.
• Provide clear reporting on customer service issues, insights, and trends.
• Collaborate with cross‑functional teams to address related concerns and improve processes.

Required profile

• 1‑2 years of experience in customer service, preferably in ecommerce, gaming, or other high‑volume environments.
• Fluency in English with excellent communication skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to work flexible hours, including potential shift work.
• Knowledge of trends and user interactions within the MENA region.

Required skills

What we offer

• Fully remote, global team with colleagues in 15+ countries.
• Opportunity to build industry‑changing fintech and gaming products.
• Equity ownership in a VC‑backed startup.
• Award‑winning equipment and a $600 annual remote‑working allowance.
• Learning and development budget for courses, conferences, and training.
• Paid birthday leave.