Customer Service Associate (Order‑to‑Invoice)

About the role

The Customer Service Associate will support the end‑to‑end Order‑to‑Invoice (OTI) process, ensuring that customer orders are accurately captured, invoiced, and reconciled. Reporting to the Customer Service Manager, you will act as a key liaison between distributors, supply‑chain teams, and finance to drive efficiency and customer satisfaction.

Key responsibilities

• Create and modify orders in SAP based on supply‑chain inputs.
• Coordinate with Invoice‑to‑Cash and master data teams for credit releases and new material codes.
• Manage product listings and delistings in SAP and generate related reports.
• Raise tender contracts, price‑setup requests, and share invoices with distributors and shipping teams.
• Enter and process distributor claims in the S‑Case management tool, performing quality checks.
• Perform month‑end accruals, SOA reconciliation, and ensure compliance with audit and SOX controls.
• Lead claims‑automation projects and resolve disputed cases with internal and external stakeholders.

Required profile

• Strong attention to detail and ability to work across multiple functions.
• Experience handling order processing, invoicing, and claim resolution.
• Familiarity with month‑end closing activities and financial controls.
• Excellent communication skills for building relationships with distributors.

Required skills

• SAP

What we offer

• Inclusive work environment aligned with Johnson & Johnson’s Credo.
• Opportunities for professional growth within a global healthcare leader.