Customer Service Representative

About the role

As a Customer Service Representative you will be the first point of contact for shoppers, handling inquiries via phone, email and live chat. You will ensure a smooth shopping experience by providing accurate information and resolving issues promptly.

Key responsibilities

• Handle customer inquiries through phone, email and live chat.
• Resolve issues related to orders, payments, returns and deliveries.
• Provide accurate product and service information.
• Maintain professionalism and empathy in all interactions.
• Document customer interactions accurately in the system.
• Escalate complex problems to higher‑level support teams when needed.
• Follow company policies and achieve performance targets (quality, productivity, satisfaction).

Required profile

• Excellent written and spoken English communication skills.
• Strong problem‑solving and decision‑making abilities.
• Basic computer literacy and familiarity with online platforms.
• Customer‑focused attitude with strong interpersonal skills.
• Flexibility to work shifts.

Required skills

• Basic computer skills.
• Familiarity with online customer service platforms.

What we offer

• Opportunities for career growth into leadership roles such as Team Leader, Trainer or QA.
• Development programs and internal promotion pathways.