Customer Service Representative

About the role

The Customer Service Representative will be the first point of contact for our customers, engaging with them through phone, email and chat. The role focuses on delivering accurate information, resolving issues promptly and turning satisfied customers into enthusiastic brand advocates.

Key responsibilities

• Communicate with customers via phone, email and live chat to answer questions about product features, pricing and availability.
• Provide knowledgeable and courteous responses, ensuring a positive customer experience.
• Collaborate with internal teams such as sales, logistics and technical support to fulfill customer requests.
• Perform data entry and maintain accurate records across multiple platforms.

Required profile

• 1–3 years of experience in a customer‑facing role, preferably in a call‑center environment.
• Excellent phone etiquette and strong verbal, written and interpersonal communication skills.
• Ability to multitask, organize workload and prioritize tasks effectively.

Required skills

What we offer

• Opportunity to develop customer service expertise in a dynamic environment.
• Supportive team culture focused on continuous improvement.