Customer Service Representative

About the role

We are looking for a Customer Service Representative to provide technical support to our customers through phone, email and live chat. The position is full‑time and requires a commitment to 24/7 rotational shifts on‑site.

Key responsibilities

• Offer exceptional technical support to customers via phone, email, and live chat.
• Resolve customer inquiries, technical issues, and concerns promptly and effectively.
• Guide customers through troubleshooting steps and provide clear instructions for problem resolution.
• Document customer interactions, inquiries, and resolutions accurately in the support system.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Stay updated on product knowledge and industry trends to deliver the best possible support.

Required profile

• Fluent in English (B2‑C1 level).
• Graduate, college dropout, or gap‑year student willing to commit fully to a full‑time role.
• Available to work 24/7 rotational shifts on‑site.

Required skills

What we offer

• A very competitive salary with attractive bonuses and allowances up to 21K gross EGPM.
• Medical and social insurance coverage.
• 24/7 transportation.
• Cost of living allowance.
• KPIs bonus.
• Allowance for night and overnight shifts.